top of page


TERMS & CONDITIONS

Payments, Cancellations & Refunds:


We require credit card details to secure the booking of a boat charter. We take a 50% deposit at the time of booking, and the final balance is due 7 days before any charter/tour date.


All sales are final.

 

Cancellations - General:

 

For boat charters - cancellations made by the customer 21 days or more from the reserved charter date will be eligible for a full refund. 


Boat Refunds:

 

Cancellations made by the customer between 14-21 days before a charter date will only be eligible for a 50% refund of any deposit payment made.


Cancellations made by the customer within 14 days of the charter date will not be eligible for any refund, and the entire deposit payment and/or final balance of payment will be retained by Aqua.

No Shows:

 

Any client that fails to show up for a charter or tour will not be eleigible for any refund whatsoever. A no show is defined as not arriving at the pre-arranged departure point within 15 minutes of the agreed departure time.

General:

No refund will be given if a customer decides to terminate a charter early once it has started, for whatever reason.

Changes to an existing booking must be made in writing by the customer more than 48 hours ahead of a tour departure date/time. Aqua will try to accommodate changes but they cannot be guaranteed. Any changes made less that 48 hours before a tour date/time will not be accepted by Aqua. Changes are defined as, but not limited to, increases or decreases in driver/passenger numbers, changes to times and dates of tours, changes in driver/passenger ages.

Aqua Watersports reserve the right not to allow customers to begin a charter if the captain suspects, for any reason, that a customer has been drinking excessive quantities of alcohol or taking drugs before a charter commences. No refund will be given. The Captain will always have the final decision on this matter.

Aqua Watersports will not offer any refunds due to mechanical, technical or electrical problems that affect or shorten charter times once a tour has commenced. Customers should understand that issues do arise from time to time, and are beyond our control. 

All tour times are listed in Cayman Island time. The Cayman Islands remain on United States Eastern Standard Time (EST) year round and do NOT change for daylight savings time.

 

Please note that if Aqua Watersports offer a 'credit' or 'voucher' (for future use) to a customer as a gesture of goodwill against a cancellation made by a customer outside of the above stated cancellation periods then this 'credit' or 'voucher' may at any time be withdrawn by Aqua Watersports thus rendering the 'credit' or 'voucher' expired and without any monetary value. Aqua Watersports has no obligation to advise the customer of the withdrawal of said 'credit' or 'voucher', and may withdraw them for any reason whatsoever. In effect the customer already previously lost the right to a refund by cancelling a charter or tour outside of Aqua's cancellation policy and time periods.


We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather or mechanical/technical/electrical problems with the boat. Reservations cancelled by Aqua Watersports due to weather or mechanical/technical/electrical issues (or any other VALID and APPROVED reason) will be rescheduled for a later date or time or another vessel will be offered (see below). If no alternative date or substitute vessel can be found or agreed on a full refund will be given. This will be at the sole discretion of Aqua Watersports staff. If the customer decides to cancel due to weather conditions (current or forecasted more than 3 days out from the charter date) then no refund will be offered.


All refunds will be made by the same method of payment used for the initial reservation. Bookings made through our website are handled by a third party reservation company.

If you booked online and are due a refund please note that this can take up to 30 days to process back to your credit card. Regrettably this timeline is out of our control.

We reserve the right to cancel your reservation for violations to our policies.

Substitute Vessels:

It is a rare occurrence but the specific boat that a customer originally booked may be unavailable at the time of the charter due to unforeseen technical/electrical/mechanical circumstances beyond our control. We reserve the right to offer you a substitute vessel (which may or may not be the same model or length of boat, and may be a different age and have varying amenities) in lieu of the originally reserved vessel. We will send photos of the substitute vessel by email or other methods of communication for the customer's approval. Once approved by the customer no refunds or partial refunds will be given for substitute vessels. If no alternate vessel is available for the charter date or the customer does not approve the substitute vessel, we will attempt to reschedule to another suitable date, or, if a reschedule is not possible, we will cancel your reservation and offer a full refund. 

bottom of page