Payments, Cancellations & Refunds:

We require credit card details to secure the booking of a boat charter or waverunner tour. We take a 50% deposit at the time of booking, and the final balance is due 7 days before the charter/tour date.

All sales are final. Cancellations made 14 days or more before your reserved date are eligible for a full refund. With the exception of a boat charter reservation where cancellations made 21 days or more before your reserved date will be eligible for a full refund. 

Cancellations made between 7-14 days before a tour date will receive 50% refund. 

Any cancellation made by a customer within 7 days of their reserved tour date will receive no refund whatsoever.

NO SHOWS are charged in full for any tour. Any party that has not arrived 15 minutes ahead of the scheduled time of the tour shall be deemed a NO SHOW.

No refund will be given if a customer decides to terminate a tour early once it has started, for whatever reason.

Tours cancelled or terminated early by Aqua Watersports due to unsafe driving style or actions on the part of the customer will not be refunded.

Aqua Watersports reserve the right not to allow customers to begin a tour if the tour guide suspects, for any reason, that a customer has been drinking alcohol or taking drugs before a tour commences. No refund will be given.

Aqua Watersports will not offer any refunds due to mechanical, technical or electrical problems that affect waverunners once a tour has commenced. Clients should understand that issues do arise from time to time. The guide will always try and continue with a tour, but sometimes it may be necessary for single riders to double-up on another waverunner in order to complete the tour if there is a engine problem with a particular vessel.

All tour times are listed in Cayman Island time. Please make sure you are aware what the local time is so you do not show up an hour early or late (due to ship time difference). The Cayman Islands remain on United States Eastern Standard Time (EST) year round and do NOT change for daylight savings time.

We reserve the right to cancel your reservation for violations to our policies.

We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather. Reservations cancelled by Aqua Watersports due to weather (or any other VALID and APPROVED reason) will be either refunded or rescheduled for a later date or time.  This will be at the sole discretion of Aqua Watersports staff. Similarly, if you are a cruise ship passenger and your ship has not docked due to weather conditions we will also refund in full any payment taken. If the customer decides to cancel due to weather conditions then no refund will be offered.

All refunds will be made by the same method of payment used for the initial reservation.

It is inevitable that waverunners or boats may occasionally be unavailable due to unforeseen technical circumstances at the time of your tour or charter. We reserve the right to offer you substitute vessels of equal value in lieu of the originally reserved waverunner or boat at no extra cost to you. If no alternate vessel is available, we will have no choice but to reschedule or cancel your reservation at the sole discretion of Aqua Watersports staff and offer a full refund.