TERMS & CONDITIONS
Payments, Cancellations & Refunds:
We require credit card details to secure the booking of a boat charter or waverunner tour. We take a 50% deposit at the time of booking, and the final balance is due 7 days before any charter/tour date.
All sales are final.
Cancellations - General:
For waverunner tours - cancellations made 14 days or more before your reserved tour date are eligible for a full refund. For boat charters - cancellations made 21 days or more before your reserved charter date will be eligible for a full refund.
Cancellations made between 14-21 days before a charter date will only be eligible for a 50% refund of any deposit payment made.
Cancellations made within 14 days of the charter date will not be eligible for any refund, and the entire deposit payment and/or final balance of payment will be retained by Aqua.
Jet Ski Refunds:
Cancellations made between 7-14 days before a tour date will only be eligible for a 50% refund of any deposit payment made.
Cancellations made within 7 days of the tour date will not be eligible for any refund, and the entire deposit payment and/or final balance of payment will be retained by Aqua.
Any client that fails to show up for a charter or tour will not be eleigible for any refund whatsoever. A no show is defined as not arriving at the pre-arranged departure point within 15 minutes of the agreed departure time.
No refund will be given if a customer decides to terminate a tour early once it has started, for whatever reason.
Changes to an existing booking must be made in writing by the customer more than 48 hours ahead of a tour departure date/time. Aqua will try to accommodate changes but they cannot be guaranteed. Any changes made less that 48 hours before a tour date/time will not be accepted by Aqua. Changes are defined as, but not limited to, increases or decreases in driver/passenger numbers, changes to times and dates of tours, changes in driver/passenger ages.
Please note the minimum age for driving a waverunner solo is 16 years. The minimum age for passengers is 12 years.
Tours cancelled or terminated early by Aqua Watersports due to unsafe driving style or actions on the part of the customer will not be refunded.
The total carry weight limit for each waverunner is 400lbs. Customers should advise Aqua Watersports at the time of booking if the combined weight of riders and passengers will exceed that limit. Aqua Watersports will automatically refuse customers the right to join a tour on the day if it judges the combined weight of rider/passengers to be above 400lbs, and no refund will be offered under this circumstance.
Aqua Watersports reserve the right not to allow customers to begin a tour if the tour guide suspects, for any reason, that a customer has been drinking alcohol or taking drugs before a tour commences. No refund will be given.
Aqua Watersports will not offer any refunds due to mechanical, technical or electrical problems that affect waverunners once a tour has commenced. Customers should understand that issues do arise from time to time. The guide will always try and continue with a tour, but sometimes it may be necessary for single riders to double-up on another waverunner in order to complete the tour if there is a engine/mechanical problem with a particular vessel.
All tour times are listed in Cayman Island time. Please make sure you are aware what the local time is so you do not show up an hour early or late (due to ship time difference). The Cayman Islands remain on United States Eastern Standard Time (EST) year round and do NOT change for daylight savings time.
We reserve the right to cancel your reservation for violations to our policies.
We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather. Reservations cancelled by Aqua Watersports due to weather (or any other VALID and APPROVED reason) will be either refunded or rescheduled for a later date or time. This will be at the sole discretion of Aqua Watersports staff. Similarly, if you are a cruise ship passenger and your ship has not docked due to weather conditions we will also refund in full any payment taken. If the customer decides to cancel due to weather conditions then no refund will be offered.
All refunds will be made by the same method of payment used for the initial reservation. Bookings made through our website are handled by a third party reservation company.
If you booked online and are due a refund please note that this can take up to 30 days to process back to your credit card. Regrettably this timeline is out of our control.
It is a rare occurrence but the specific boat or waverunner that you originally booked may be unavailable at the time of your tour or charter due to unforeseen technical or mechanical circumstances beyond our control. We reserve the right to offer you a substitute vessel (which may or may not be of similar style or length) in lieu of the originally reserved vessel. No refunds or partial refunds will be given for substitute vessels. If no alternate vessel is available for your charter/tour date, we will attempt to reschedule to another suitable date, or, if a reschedule is not possible, cancel your reservation and offer a full refund.